Hiring: Customer Success & Sales (Part Time)

Posting date: May 1, 2015. For immediate hire.

Are you energized by helping others succeed? Love sharing and selling a great product? Excited to get your feet wet in a growing tech startup?

This role is all about customer success, sales, and marketing.

This position would be ideal for a post-secondary student who is looking for a summer role that can continue through the school year, with flexible daytime hours that can accommodate your school schedule. 

You will help clients setup and configure their sites, and talk to them about how Thinkific can solve problems and help them to grow their businesses. When not speaking and emailing with customers one to one, you will help build our brand through social media and other community engagement channels. You will take what you learn from our customers and our team, and share it through blog posts, tweets, knowledge base articles and more.

Here are some of the key responsibilities:

  • Customer technical support – respond to customer support questions through email, live chat, the occasional phone call, and other channels. You’ll take the initiative to dive in and learn our product inside and out, and will be the go-to contact point for all technical and non-technical customer inquiries. This will be 50%+ of your role.
  • Sales – Gathering customer leads and engaging with prospective customers, via email and phone.
  • Content creation – drafting blog posts, knowledge base articles, and newsletter content to ensure our customers have the knowledge they need to succeed with our platform.
  • Social media engagement  – Helping to maintain and grow an active social media presence, engaging with existing and prospective customers through Twitter, Facebook, and other social channels.
  • Be our office rock star – as a small company, we need someone who can jump in and wear a few different hats, doing anything that needs to be done (such as some admin stuff, pulling together key metrics and reports, and lending a hand where needed).

Skills:

  • Technically minded – Strong technical support skills are vital in this position. Learning our product inside and out is key, in addition to strong social media management skills and a solid ability to troubleshoot problems across common internet browsers and applications is required.
  • Sales experience – You understand how to translate product features into tangible business benefits, and have experience with direct sales.
  • Customer focussed – without our customers, we don’t have a company. Your job, above all else, is customer support – dedicated and professional customer focus is key.
  • Creative Self Starter – you’ll have lots of freedom to manage your workday to meet your objectives, without needing to be told what to do next.
  • Strong writing skills – most customer communication is written; so clear, friendly communication is vital.
  • Personal / professional skills – working closely with our clients it’s important that you can quickly build rapport and make them feel warm and fuzzy when they reach out for help. Switching gears from speaking with the yoga instructor calling from the beach to a corporate professional calling from a boardroom is also vital, as you represent our company with every interaction.

About Thinkific:

Thinkific is a growing SaaS company located in Gastown. Our platform makes it easy for independent experts and companies to quickly create and deliver stunning online courses on their own sites.

Thinkific powers thousands of online courses and is used by multinational corporations, professional associations, and universities, alongside independent experts and educational entrepreneurs alike.

Job details:

This is a part-time position, apx. 20-25hrs/week, reporting to the Director of Marketing. Hourly wage to be discussed.

http://www.thinkific.com

To apply: 

Please email your resume, cover letter, and availability details to miranda+recruit@thinkific.com

Want a leg up? Create a course in our platform telling us why you’re the right candidate to support our customers. Demonstrate your ability to dive in and learn new tools. Name your course “Hire (Your name)” and let us know when it’s ready to view!

Are you energized by helping others succeed? Love sharing a great product? Excited to join a growing tech startup?

This role is all about customer success. The Thinkific customer success rock star will help clients setup and configure their schools, talk to clients about how Thinkific can solve problems and grow their businesses, and answer Thinkific-specific questions such as “how do I use custom CSS for my site” or “how can I integrate my school with Mixpanel”?

When not working one on one with customers, this individual will be helping to create documentation, walk-throughs, and support resources for customers (in our knowledge base, blog, and other channels) to improve experiences and to empower folks with the ability access their own support easily.

This person will also work closely with internal teams, to advocate for customer issues and help to troubleshoot, test, and improve the product through bug fixes and feature updates.

Finally, you will help build our brand through social media and other community engagement channels. Taking what you learn from our customers and our team, and sharing it through blog posts, tweets and more.

Here are some of the key responsibilities:

  • Customer technical support – respond to customer support questions through email, live chat, the occasional phone call, and other channels. You’ll take the initiative to dive in and learn our product inside and out, and will be the go-to contact point for technical and non-technical customer inquiries. This will be your primary role.
  • Content creation – drafting blog posts, knowledge base articles, and newsletter content to ensure our customers have the knowledge they need to succeed with our platform, based on frequently asked customer questions.
  • Social media engagement  – Helping to maintain and grow an active social media presence, engaging with existing and prospective customers through Twitter, Facebook, and other social channels.
  • Be our office rock star – as a small company, we need someone who can jump in and wear a few different hats, doing anything that needs to be done (such as some admin stuff, pulling together key metrics and reports, and lending a hand where needed).

Skills:

  • Technically minded – Strong technical support skills are vital in this position. Working knowledge of CSS and HTML, photoshop or similar photo editing software, social media sites and tools, and a solid understanding and ability to troubleshoot problems across common internet browsers and applications is required.
  • Customer focussed – without our customers, we don’t have a company. Your job above all else is customer support – dedicated customer focus is key.
  • Creative Self Starter – you’ll have lots of freedom to manage your workday to meet your objectives, without needing to be told what to do next.
  • Strong writing skills – most customer communication is written, so clear, friendly communication is vital.
  • Personal / professional skills – working closely with our clients it’s important that you can quickly build rapport and make them feel warm and fuzzy when they reach out for help.

About Thinkific:

Thinkific is a growing SaaS company located in Gastown. The platform is a one stop technology solution to allow anyone to create and sell courses online. Thinkific gives you your own personalized online learning portal, where you can sell your courses, under your own brand, on your own website.

Thinkific handles complete course creation, video uploading, encoding and delivery, student registration, payments, course delivery, analytics and reporting, marketing tools, custom branding and delivery to any device.

Job details:

This is a part time position to start with the potential to go full time, reporting to the Director of Marketing. Salary to be discussed.

http://www.thinkific.com

To apply: 

Please email your resume, cover letter, and availability details to: miranda+recruit@thinkific.com
Want a leg up? Create a course in our platform telling us why you’re the right candidate to support our customers. Name your course “Hire (Your name)” and let me know when it’s ready to view. 


Create and sell online courses with Thinkific