Hiring: Technical Customer Support Team Member

Technical Support Team Member

Do you believe happiness is a byproduct of your effort for others?

Are you energized by helping others succeed? Love sharing and selling a great product? Excited to get your feet wet in a growing tech company? You know that the success of any company is tied to the experience the product offers – and that’s where you come in.

You’ll work directly with our clients, helping them setup and configure their sites. Talking to them about how Thinkific can solve their problems and help them to grow their business. You’ll also be prime on technical escalations between our customer support and engineering teams, to ensure customer impacting bugs and issues are identified and resolved upfront.

Skills and experience you will need:

  • Strong communication skills both written and verbal.
  • Experience with HTML and CSS.
  • The ability to troubleshoot issues across all the common browsers.
  • A flare for translating product features into tangible benefits for customers.
  • About 2-4 years experience in a similar role.

What you’ll get from this job:

  • Access to a diverse customer base where the problems and people are always different. One day it’s a Yoga instructor calling you from the beach, the next it’s an executive from the boardroom.
  • Advancement and growth. We’re going places and taking you with us for the ride. We like to promote from within and we do it often.
  • Experience in sales focused environment, where everyone is responsible for the growth of the company.

A few other things you should know:

  • You’ll be involved in the QA of new features as they are released and work closely with the dev team.
  • We take customer success really seriously. Everyone at Thinkific should know our plans inside out and be ready to recommend the right one if the situation arises.

How to apply:
We’d love to see your resume, but if you really want to knock our socks off, why not create a quick course in our platform telling us why you are the right person for this role? Create a course in our platform with one lesson (your choice of format!) telling us why you’re the right candidate to support our customers, then apply attn: Miranda here –

This is an amazing growth role for the right candidate. We can’t wait to meet you!

 



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