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Advanced Support

Meet your customer success team.

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Support for every step of your journey

Your Launch Specialists

Your dedicated Launch Specialist will support you through platform migration, implementation, and launch of your online academy. But they’re more than just technical wizards. They’ll also assess your short-term launch goals, and share proven strategies and best practices to make going live quick and painless.

Your Customer Success Team

Once your site is live, your dedicated Customer Success team will step in a trusted strategic advisors and coaches to help accelerate your growth. They’ll support you with recommendations and resources. But they’ll also hold you accountable for achieving the timelines and goals you’ve set for your business.

Your Dedicated Support Team

We don’t want technical issues to get in the way of your growth. So if you have an urgent question or need help troubleshooting an issue, your dedicated team of senior technical support reps makes you their priority. They have the experience and expertise needed to solve the problem quickly, the first time.

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Expert support to launch, grow, and succeed

If you ever need a hand, you’re not on your own. When you’re on Thinkific Plus you’re backed by a team of people who are dedicated to supporting you every step of the way. They’ll work seamlessly with your existing team to help get you set up, get launched and get on the path to growing your business. 

Tap into the expertise you need.

Access a wealth of expertise without the long-term investments with our network of approved Thinkific Plus professionals that can help create and shape the engaging learning experiences you imagine. Whether you need strategic guidance, hands-on assistance, or seamless tech integration, our vetted experts are here to support you without the need for additional headcount. Benefit from Thinkific experts that have worked with dozens of companies facing the same challenges and opportunities as you. They bring that wealth of knowledge and experience to help you reach your goals faster.

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Case Studies

Designed for heroes of customer success

Help your customers — and your business — grow with customer education. Thinkific Plus has supported thousands of mid and large-scale companies exceed expectations to win customers for life.

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Frequently Asked Questions

Currently, we offer customer support exclusively in English. Please let us know if you require support in other languages, and we can explore how best to assist you.

Thinkific Plus is designed to be scalable and accessible for organizations of all sizes. Our pricing model is tailored to accommodate small to large enterprises' varying needs and resources, ensuring that organizations can find a plan that fits their budget and requirements. Request a call to speak to a member of our team today and assess your needs.

There are no hidden setup fees for Thinkific Plus. Our pricing is transparent, and we strive to make the transition to using our platform as smooth and cost-effective as possible.

The launch timeline can vary depending on the complexity of your setup. Simple configurations could have you up and running in as little as 30 days of effort on our side, while more extensive or complex setups typically take around 90 days. We also offer customized timelines to meet specific client needs, focusing on prioritizing essential features for faster launches when necessary.

The onboarding process for Thinkific Plus is structured to scale with the level of service provided. Most plans include kickoff calls and the development of a project plan, numerous structured check-in calls with our Customer Success team, a functional launch preparedness review, and expert recommendations. To learn more about our different service tiers, get in touch with us.

Educated customers are loyal customers

Talk to one of our experts to find out how Thinkific Plus can help your team launch customer experiences that drive revenue and retention.

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