Got a question for us?

You’ve come to the right place. The team at Thinkific wants to make sure you are successful in our product from the get-go.

Find more resources

Look for answers to your questions in one of the many resources the Thinkific team put together for you.
Help Center

Access Thinkific’s wide range of articles and topics. For all your start-up needs and questions, the Help Center is your go-to for outstanding support.

The Thinkific Fast Track online course

Get a step-by-step guide to using the essential features of Thinkific in under 60min by taking our Thinkific Fast Track online course.

Facebook Community

Instantly engage and share ideas, thoughts, and tips with other people on the Thinkific Studio for Online Course Creators Community.

Frequently Asked Questions

Our FAQs are packed full of every question and answer you could have about Thinkific, including how to get started, features and functionalities, and branding and ownership.

Not yet a Thinkific Creator?

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Get in touch


Chat with Champ

Optimized by our Support Team, our chatbot Champ can help you get started with the basics. Available 24/7 in your admin dashboard.

Live Chat

We’re real people at the other end! Available Mon to Fri 6am - 5pm PT. Available on the Basic Plan and above.

Book a Call

Need more personalized support? Book a call directly with our Support Team at a time that's convenient for you. Available on the Grow Plan and above.

Common Topics

We're sorry you're having issues accessing your account! 

Make sure to check out our Status Page for any possible downtime issues you may be experiencing.

If All Systems are Operational, please follow the steps outlined in this article to get back into your account.

You can find a range of articles on managing your account and billing here.

Still having issues? Sign in to your site, and let our chatbot Champ help you send us a ticket.

Click on the blue and white chat icon in the lower right corner of the screen to launch our in-app chatbot, Champ. Depending on your plan level, you can submit a ticket (Basic Plan & above), start a chat during business hours (Basic Plan & above), or book a call with our support team (Grow Plan & above) all from within the widget.

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