If you notice that you didn’t get paid, here are some things you can do to troubleshoot what might have happened.
- Go to your dashboard and visit the Referrals section
- Check the status of your referrals
- If you notice something is off, you can check with the person you referred to see if they used your link to sign up
In most cases, the biggest reason why a referral isn’t tracked is because the person referred didn’t actually use the affiliate link. In these cases, we cannot properly attribute the referral to you.
Now, if it appears that the referral did track correctly on your dashboard but it’s not showing properly under Rewards & Withdrawals in your dashboard, you can inform the team by sending us a message.