Corporate Enablement

Customer success benchmarks for SaaS and B2B companies help businesses compare their performance to industry standards and maintain alignment with…

As a customer success professional, you’ve sent your fair share of emails. And like most first impressions, your first email…

Step into the narrative of your customers’ experiences as we explore the Customer Effort Score (CES). This metric goes beyond traditional…

Customer education, a relatively new but rapidly growing strategy in the business world, is gaining unprecedented momentum. A recent survey…

When you have a growing business and customer base, maintaining a streamlined customer experience that delivers satisfaction to your customers…

User experience is critical for the success of any training program. To capture attention and facilitate effective learning, it’s important…

Customers hardly let you know that they had a bad experience. They’ll instead churn or worse, stop people in their…

TABLE OF CONTENTS: Introduction to customer service call scripts Types of Customer Service Call Scripts  Examples of Customer Service Call…

In the world of customer success management, mastering the quarterly business review, or QBR, is a skill that’s critical to…

In a highly competitive industry, your first contact with new customers can make or break the relationship. It’s why effective…