Digital Services Act (DSA) Annual Transparency Statement

Thinkific Labs Inc.
Reporting Period: 2024
Last Updated: January 2, 2025

Introduction

In accordance with the Digital Services Act (DSA), Thinkific Labs Inc. is committed to transparency in the operation of its platform and services. This annual transparency report provides an overview of our efforts to comply with the DSA’s requirements, including content moderation, user reporting mechanisms, and enforcement actions taken against violations of our policies.

1. Content Moderation Overview

Thinkific provides a platform for course creators to deliver educational content. While we do not actively moderate course content beyond standard policy enforcement, we have mechanisms in place to address reports of illegal or policy-violating content.

Total number of user-generated reports: 4

Reports categorized by issue type (e.g., copyright infringement, hate speech, misinformation, etc.):

• Copyright infringement: 4
• Harmful or illegal content: 0
• Other: 0

Actions taken (e.g., content removal, warnings, account suspensions):

• Content removals: 3
• Account suspensions: 7747
• Appeals received: 1, Appeals upheld: 1

2. User Reporting and Appeals

Users can report content they believe violates our policies by emailing abuse@thinkific.com. Reports are reviewed by our moderation team, and actions are taken based on our Terms of Service and Community Guidelines.

• Average response time to reports: 48 hours
• Average resolution time for appeals: 24 hours

3. Automated Content Monitoring & Human Review

Thinkific employs a combination of automated tools and human moderation to identify and address policy violations.

4. Enforcement of Terms and Policies

Thinkific continuously reviews and updates its policies to align with EU regulations and ensure a safe environment for users. We provide clear guidelines to course creators and maintain an internal review process to address disputes.

5. Risk Mitigation Measures

Thinkific takes proactive steps to mitigate risks associated with content on our platform, including:

• Regular policy updates to comply with EU regulations.
• Educational materials for course creators on compliance.
• User feedback mechanisms to improve moderation.

Conclusion

Thinkific Labs Inc. remains committed to providing a safe and transparent platform for online education. We will continue to enhance our compliance efforts in line with the DSA and improve our reporting and moderation processes.

For further inquiries regarding this report, please contact legal@thinkific.com.