Thinkific Sub-processors

Thinkific Labs, Inc. (“Thinkific”) uses certain sub-processors and content delivery networks to assist with the interoperability of the Thinkific Platform. Capitalized terms used and not otherwise defined below will have the meanings given to such terms in our Terms of Service.

Entity Name

Entity Type

Entity Country

Legal Safeguard

Amazon Web Services, Inc.

Cloud Service Provider

United States

Data Processing Agreement with Standard Contractual Clauses

Google

Cloud Service Provider

United States

Data Processing Agreement with Standard Contractual Clauses

Entity Name

Purpose

Applicable Services

Entity Country

Legal Safeguard

Ada

Delivers automated Chat support

Thinkific Support

Canada

Data Processing Agreement with Standard Contractual Clauses

Appcues

Delivers contextual in-app communications

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

Apollo

Provides GraphQL hosting for the Thinkific platform

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

Avalara

Tax compliance for Thinkific subscriptions

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

Baremetrics

Subscription analytics and insights

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

Bigmarker

Virtual conferencing and virtual events

Thinkific Marketing

United States

Data Processing Agreement with Standard Contractual Clauses

Breadcrumbs.io

Lead scoring utilizing customer attribute data

Thinkific Sales and Marketing

Canada

Data Processing Agreement with Standard Contractual Clauses

Brightback

Dunning service for Thinkific subscriptions

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

Calendly

Call scheduling with Thinkific customers

Thinkific Customer Success and, Support

United States

Data Processing Agreement with Standard Contractual Clauses

Carry Technologies, Inc. dba Hightouch

Used to transfer data between Thinkific Services and other listed Sub-processors

Thinkific Data Team

United States

Data Processing Agreement with Standard Contractual Clauses

Chili Piper

Call scheduling and lead routing

Thinkific Sales

United States

Data Processing Agreement with Standard Contractual Clauses

Clearbit.com

Enriching customer level data

Thinkific Sales and Marketing

United States

Data Processing Agreement with Standard Contractual Clauses

Cloudflare Inc.

DNS, SSL Termination and Web Application Firewall

Thinkific Platform

United States

Data Processing Agreement with Standard Contractual Clauses

Crossbeam

Customer data aggregation service to evaluation partnership potential

Thinkific Platform Partnerships

United States

Data Processing Agreement with Standard Contractual Clauses

Delighted

Net Promoter Score to gather customer feedback

Thinkific Marketing

United States

Data Processing Agreement with Standard Contractual Clauses

Dooly

Customer notetaking to track client conversations

Thinkific Customer Success

United States

Data Processing Agreement with Standard Contractual Clauses

EnjoyHQ

Stores, organizes and synthesizes qualitative customer data (video, text, images)

Thinkific Service

United Kingdom

Data Processing Agreement with Standard Contractual Clauses

eSentire

Manage Detect Response provider

Thinkific Service 

Canada

Data Processing Agreement with Standard Contractual Clauses

FileStack

Transmits uploads to the Thinkific platform

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

Fullstory

Product analytics and insights

Thinkific Support

United States

Data Processing Agreement with Standard Contractual Clauses

Google

Communication, collaboration, analytics and insights

Thinkific Marketing, Sales, Platform Partnerships, Support and,  Customer Success

United States

Data Processing Agreement with Standard Contractual Clauses

Gong.io

Sales conversations intelligence platform

Thinkific Sales, and,  Customer Success

United States

Data Processing Agreement with Standard Contractual Clauses

Hubspot

Provides lead qualification, personalized experience, and emails for Thinkific customers

Thinkific Marketing

United States

Data Processing Agreement with Standard Contractual Clauses

Looker

Big data analytics platform used by internal Thinkific teams

Thinkific Data Team

United States

Data Processing Agreement with Standard Contractual Clauses

Mailgun

Used by the Thinkific platform to provide email services 

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

Mimecast

Email security and Data Loss Prevention

Thinkific Security

United States

Data Processing Agreement with Standard Contractual Clauses

Mixpanel

Event tracking analytics and insights

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

Mode

Data analytics within the Thinkific platform

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

Onetrust

Cookie Consent Management

Thinkific Service 

United States

Data Processing Agreement with Standard Contractual Clauses

Netskope

Cloud Access Security Broker 

Thinkific Security

United States

Data Processing Agreement with Standard Contractual Clauses

New Relic

Application Performance Management

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

OpenAI, L.L.C.

Service provider for AI powered features.

Thinkific Service, Thinkific Support

United States

Data Processing Agreement with Standard Contractual Clauses

Outreach

Customer contact tool utilized across sales to automate emailing 

Thinkific Sales and,   Customer Success

United States

Data Processing Agreement with Standard Contractual Clauses

Profitwell

Dunning service for Thinkific subscriptions

Thinkific Service 

United States

Data Processing Agreement with Standard Contractual Clauses

Salesforce

Stores customer contact information, subscription status, and other customer related information

Thinkific Service, Sales, and, Customer Success

United States

Data Processing Agreement with Standard Contractual Clauses

SEON.io

Device fingerprinting for fraud detection

Thinkific Service

Ireland

Data Processing Agreement with Standard Contractual Clauses

Slack

Real time chat communication with Thinkific Partners

Thinkific Partnerships

United States

Data Processing Agreement with Standard Contractual Clauses

Stitch Data

ETL service

Thinkific Data Team

United States

Data Processing Agreement with Standard Contractual Clauses

Stripe

Security Information and Event Management 

Thinkific Security

United States

Data Processing Agreement with Standard Contractual Clauses

TypeForm

Request product feedback from Thinkific customers

Thinkific Product Management and,   Customer Success

Spain

Data Processing Agreement with Standard Contractual Clauses

Unbounce

Lead generation dynamic landing page platform

Thinkific Marketing

Canada

Data Processing Agreement with Standard Contractual Clauses

Wistia

Video hosting platform for the Thinkific platform 

Thinkific Service

United States

Data Processing Agreement with Standard Contractual Clauses

Workday

Customer invoicing and payment information stored for accounting purposes 

Thinkific Finance

United States

Data Processing Agreement with Standard Contractual Clauses

Zapier

Workflow Automation tool 

Thinkific Marketing 

United States

Data Processing Agreement with Standard Contractual Clauses

Zendesk

Used by technical support and the customer success team to manage tickets concerning product support, billing, and other related issues

Thinkific Support

United States

Data Processing Agreement with Standard Contractual Clauses

Zoom

Video conferencing 

Thinkific Sales, Marketing and, Support

United States

Data Processing Agreement with Standard Contractual Clauses

CDN
Provider

Services Using CDN

CDN Location

Description of
CDN Services

Legal Safeguard

Amazon Web Services, Inc.

Thinkific Service

Global

Public website content served to website visitors may be stored with Amazon Web Services, Inc., and transmitted by Amazon Web Services, Inc., to website visitors, to expedite transmission.

Data Processing Addendum with Standard Contractual Clauses

Cloudflare, Inc.

Thinkific Service

Global

Public website content served to website visitors may be stored with Cloudflare, Inc., and transmitted by Cloudflare, Inc., to website visitors, to expedite transmission.

Data Processing Addendum with Standard Contractual Clauses