How To Leverage Education To Scale Customer Success
For new businesses, scaling customer success organizations to profitably meet the needs of a fast-growing…
Gerard is the Director of Customer Success for Hootsuite’s commercial business segment. He is responsible for leading a world-class team of Managers and their Customer Success Teams, whose role is to provide customers with an amazing experience throughout their Hootsuite journey. He has over 10 years of experience in the tech space and has led teams that produce online education content and certifications.
For new businesses, scaling customer success organizations to profitably meet the needs of a fast-growing…